Q19) If the consumer does not want smart meter functionality, is there a process in place if they have dormant SMETS1 meter in place?

Smart metering will bring significant benefits to consumers and the wider energy system. Government expects energy suppliers to have processes in place to respond to concerns about smart metering, including providing information that may reassure consumers. Once installed, energy suppliers are required under their licence to take all reasonable steps to maintain the smart metering system, including the HAN and WAN. Ofgem is responsible for monitoring and enforcing compliance with these licence conditions.

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