Under the Smart Energy Code (SEC) the DCC is obligated to produce reports for the SEC Panel. The Operations Group (OPSG) is responsible for reviewing these reports and providing an overview and recommendations to the SEC Panel.
The OPSG reviews the Certificate Signing Requests (CSR) and Service Request (SR) Variance reports on Authorised Subscriber and DCC User compliance to forecasting obligations (Section L8.7 & H3.21), and the accuracy of said forecasting (Section L8.9 & H3.24). The OPSG also considers methods to improve the forecasting, with recommendations made to the SEC Panel.
When a high category incident occurs the DCC will produce a Major Incident Report covering any category 1 or 2 incidents encountered in the previous calendar month. The OPSG reviews the accuracy the report, then raises any concerns or recommendations on the categorisation, response plans and enduring solutions to the DCC and the SEC Panel.
Certificate Signing Requests (CSR) Forecast Variance Report
The DCC is required to publish a report on the volume of Certificate Signing Requests (CSRs) sent by Authorised Subscribers within a calendar month. The report details the volume of requests received against the monthly forecasted volume provided by Authorised Subscribers.
The report is also required to list Forecast Exceptions in instances where:
- the number of CSRs sent by any Authorised Subscriber during that month is greater than or equal to 110% of the Authorised Subscriber’s monthly forecast; or
- no forecast was received from the Authorised Subscriber for the applicable month, but at least one CSR was sent by the Subscriber.
However, the Panel may opt to redact the Forecast Exceptions.
Service Request Variance Reporting
The DCC is required to provide the Panel with a monthly report that sets out:
- the actual number of Service Requests sent against the forecasted volumes; and
- where there are exceptions; details of the Users whose actual volumes of Service Requests deviated by 10% or greater than their forecasted volumes.
DCC Major Incident Reports
The DCC is required to provide the Panel with a report that sets out the details of Major Incidents in a two-stage process.
The first stage is an initial summary report to be sent to the Panel and Operations Group Sub-Committee. This initial report must include the nature, cause and impact (and likely future impact) of the Major Incident.
The second report must be submitted within 20 Working Days following the resolution of the Major Incident. This report is to include:
- A summary of the incident, actions taken and mitigation;
- A root cause summary with the actions and measures taken to prevent re-occurrence of such events;
- Details of the review of the response to the Incident and its effectiveness;
- Details of Services that were not restored in the Target Resolution Time;
- Where the Services were not restored and why;
- Potential impacts on the DCC’s External Costs; and
- Any failures by involved Parties to comply with the SEC or their Energy License obligations.
The report is reviewed by the Operations Group and any recommendations or commentary provided in a summary report to the Panel.
The Panel will make each report produced available to the other Parties, subject to redactions.