FAQs »

FAQs

Our most frequently asked questions are listed below. Select a question to reveal the answer.

For any suggested questions you would like to see added to the FAQ page, please contact the SECAS Helpdesk.

The SECAS Party Engagement Team is available to answer your queries Monday to Friday (excluding Bank Holidays) between 9am and 5pm.

You can contact us by email via SECAS@gemserv.com, submit your query via our online contact form or call our Helpdesk on 020 7090 7755.

Please visit our Becoming a SEC Party webpage for Guidance Notes explaining the steps required to complete the Accession process.

You will need to complete the online SEC Accession Application Form and submit an Application Fee of £540 (plus £1 payment for a Share in SECCo for Energy Licensees or if you choose to purchase a Share). We will review your application upon receipt and will usually respond within 2 working days. If you have any questions, please contact the SECAS Helpdesk.

Please visit our Becoming a DCC User webpage and download the Guidance Notes which outline the SECAS and DCC required steps that need to be completed. On this page you will also find the estimated timescales to become a DCC User. If you have any questions, please contact the SECAS Helpdesk.

To change your SEC Party Details, please access the online Change in Party Details form. You will need to be logged in to access the webpage and form. If you don’t yet have a SEC website account, please register here.

Please complete the form with any details that have changed and state if you consent for the DCC and / or Alt HAN to be notified. SECAS will review the information provided and action the changes as soon as possible.

Please submit the online form on our Registration page to request a website account. Once your account has been approved by the Party Engagement Team, you will be able to log in and download SEC Party related documents.

If you can’t remember your password, please either use the Forgot Password link or contact SECAS@gemserv.com.

Please log in and visit our ID Allocation webpage to download the latest version of the ID allocation Spreadsheet:

This spreadsheet states your SEC Party Signifier, Organisation Number and ID Allocation range. For more information, please find the ID Allocation Procedure Guidance Notes.

Please visit our Digital Smart Energy Code webpage to learn more about CodeWorks and its benefits.

SEC Parties can register for CodeWorks access by completing the online form at the bottom of the webpage here.

For more information on how to use CodeWorks and its features, please view our Guidance Notes.

If you have forgotten your password, please either click here to reset it or contact secas@gemserv.com.

Please enter your name, organisation name and business email address into the Newsletter Signup form in the bottom right corner of any SEC webpage to subscribe to our SECAS Newsletter. You can unsubscribe at any time.

Please visit our Security and / or Privacy Assessment Process webpages for an explanation of the requirements for each assessment, the estimated timescales and the current rate cards:

Please visit our Book an Assessment webpage to submit your Assessment Application Form. This must be submitted to SECAS at least 12 weeks in advance of the date that which you wish to be assessed. More information on the assessments can be found below:

You can contact our dedicated Security & Privacy Team with any questions regarding the Security / Privacy Assessment process by emailing SSC@gemserv.com. We also offer a free one-hour session with the User CIO to answer any specific questions prior to your assessment. Please contact the Security & Privacy Team for further details.

You will need a Security / Privacy Assurance status of either Approved or Approved, subject to steps to complete the User Entry Process (UEP). If there are still steps that you need to complete, you’ll need to complete them before being able to proceed into the Live DCC environment. Please find the UEP Guidance Notes for further information.

For both Security and Privacy assessments, we strongly recommend reading the Security Controls Framework (SCF) and/or Privacy Controls Framework (PCF). Both frameworks provide the basis for enabling a consistent level of review across all Users, and indicate the type of evidence which could be provided by a User to demonstrate compliance with its obligations. These should be used in addition to the SEC itself.

Please find direct links to the frameworks below which can be accessed once you have logged in:

Please visit our Central Products List (CPL) webpage, where you can download the latest version of the CPL Workbook. The New Entry Form is included as part of the CPL and must be completed in order to add a new Device Model to the CPL. Please refer to the CPL Submission Guidance for more information on the process.

If you are a SEC Party, you can access the Firmware Information Repository (FIR) once logged into the SEC website. This spreadsheet lists the Meter Manufacturer contact details and a short description of the firmware associated with CPL entries.

The latest version of the CPL Meter Model Mapping to Plain English descriptions spreadsheet can be downloaded here. For more information, please click here.

Please visit our SMETS1 Pending Products Combination List (PPCL) webpage, where you can download the latest version of the PPCL. Please refer to the DCC PPCL Guidance Notes for more information.

Please visit our SMETS1 Eligible Products Combination List (EPCL) webpage, where you can download the latest version of the EPCL. Please refer to the DCC EPCL Guidance Notes for more information.

Please visit our page on DCC reporting, where you can download the latest reports.

Please visit our Business Architecture Document and Technical Architecture Document webpage, where you can download the latest versions. The latest versions of the BAD and TAD can be downloaded dirctly below:

The Business Architecture Model (BAM) supports the BAD. Please also find the latest version the BAM User Guide here.

Please visit our Modifications webpage where you will find dedicated webpages for each Draft Proposal and raised Modification Proposal. Here, you can find all the latest information and documentation for that proposal. You can also find an overview of the latest progress on modifications in the Modifications Register.

Please visit our Releases webpage where you will find dedicated webpages for each planned SEC Release and BEIS-led release. Here, you can find all the latest information and documentation for that release.

SEC Parties can view the latest version of the SEC and its documents on CodeWorks.

The consolidated latest version of the SEC can be downloaded here. All website visitors can download the SEC and its documents here.

The SEC Document Log lists all SEC documentation and their current version.

All ongoing and implemented Modifications can be found here. The Change Reporting webpage also displays the following documents which are updated on a monthly basis:

SEC Parties can contact secas@gemserv.com to be added to the SEC Modification mailing list to be kept updated on ongoing consultations.

Please contact the Lead Analyst for the specific Modification on the Modifications webpage or email SEC.Change@gemserv.com.

If you believe that there are any issues concerning a Modification, please use the online Issue Submission Form to notify the SEC Change Team.

The Code Administration Code of Practice (CACoP) is a cross-Code document that aims to provide consistency in the approach and level of service provided by Code Administrators. It contains 14 principles to facilitate consistency and transparency in the Code Modification processes and protect the interests of smaller market participants and consumers. For more details, please see our CACoP webpage.

All confirmed SEC meetings are scheduled on the Meetings Calendar.

Meeting documentation including meeting minutes are published on the individual calendar entries for specific meetings.

All secure meeting documentation is stored on an Egress Secure workspace. When becoming a member of the SEC Panel or a Sub-Committee, SECAS will grant you relevant access upon creating an Egress account.

Logged in SEC Parties will be able to access Meeting Documentation categorised as GREEN.

The SEC Panel and each of its Sub-Committees have an annual election during which a call for nominations is issued for the current vacancies.

If you are interested in fulfilling a vacancy outside of this period, simply email SECAS@gemserv.com, expressing your interest in the chosen Panel / Sub-Committee and provide a short summary of your experience within the industry. The meeting secretary will then share this information with the applicable Panel / Sub-Committee Chair and will contact you to provide a nomination form.

SEC Parties can contact SECAS@gemserv.com to subscribe to the SEC Parties mailing list to keep them updated of any future elections.

The SEC Panel and each of its Sub-Committees have annual elections staggered across the year. An interim election is also arranged for the SEC Panel should any members leave the Panel within a term.

The term of office for members is set at 24 months to assist with maintaining knowledge within the Sub-Committee. This means an annual election will be held for half of the membership of each Sub-Committee each year.

If a new member joins a Sub-Committee after the date of the annual election, their term of office will be aligned with the nearest upcoming annual review.

SEC Parties can contact secas@gemserv.com to register to the SEC Parties mailing list to be informed of all future elections.

Please email the Meeting Secretary on behalf of the relevant Sub-Committee or email SECAS@gemserv.com, noting that you wish to update your details and we will send you the relevant form.

SECCo is able to reimburse reasonable travel, accommodation and subsistence expenses. To make an expense claim, please complete the Sub-Committee Members Expense Form found here and send this to SECASFinance@gemserv.com and Louise Evans (louise.evans@gemserv.com). Please include scanned copies of your receipts.

Full details can be found in the SEC Panel Expenses Policy here.

Please read the SECAS Credit Cover Guidance which provides an explanation of the SEC Credit Cover requirements in Plain English, and provides helpful worked examples. The SEC Credit Cover obligations are set out in SEC Section J3. It is important that your Party complies with these obligations to avoid entering into an Event of Default of the SEC. If you are unsure whether you are paying the right amount, you can contact the DCC Service Desk.

All SEC Parties can contact secas@gemserv.com to subscribe to the SEC Parties mailing list to be kept updated on all future SECAS webinars.

Links to upcoming SECAS webinars can be found here. Logged in SEC Parties can access the presentation slides and video recordings of previous webinars here.

If there are any topics which you believe should be presented at future webinars, please contact secas@gemserv.com.

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