MP213 'Updating MPxN in the Smart Metering Inventory'

Currently, if a SEC Party identifies an issue with the data held within the SMI, it must raise a SR 8.4 to resolve the issue identified. If the SR 8.4 is unsuccessful then the SEC Party must raise an incident ticket via the SSI. This incident ticket notifies the DCC Service Centre, which will then take the necessary steps to track and remedy the data issue, following the procedure stated under SEC Appendix AG ‘Incident Management Policy’. These require multiple people to work on resolving tasks in a linear process until all tasks are complete, at which point the incident can be marked as ‘resolved’.

An alternative is for the SEC Party to raise a ‘Service Management Service Request’ or a ‘ticket’ via the SSI instead of an Incident. This will notify the DCC Service Centre of the issue, and a much quicker resolution can be sought as the Incident Management process does not need to be followed. This alternative would allow a simpler and speedier resolution to the initial problem.