SECMP0010 Introduction of triage arrangements for Communication Hubs
The revised Preliminary Assessment was been received back from the DCC on the 18 May 2019. This was discussed at the monthly Working Group on 05 June 2019.
What is the issue?
Currently, if a Communications Hub fails to install successfully, the installing Supply needs to send it back to the CSP. If the CSP does not find a fault with the Communications Hub, the Supplier is charged a £10 fee. It is estimated that only about 20% of Communications Hubs returned are genuinely Faulty.
What is the solution?
The current solution involves the development of a Hand-Held Terminal (HHT), also known as a Triage Tool, that the Supplier can use at their own screened off facility. This device will allow the user to send commands to an unsuccessfully installed Communications Hub, allowing for 1) a diagnostics, and if no fault found 2) Reset the Communications Hub.
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