SECMP0010 Introduction of triage arrangements for Communication Hubs

Proposer Graham Wood
Lead Analyst Khaleda Hussain
Date raised 02/03/2016
StageRefinement Process
Implementation date Unknown
Latest update As the DCC Preliminary Assessment cost outweigh the benefits, an alternative solution has been discussed with the SECAS, DCC and it's Service Providers. SECAS are now working with the Proposer to consider the next steps. New Business Requirements have been agreed by the DCC. This will be shared with the TABASC for feedback and will be presented at the 2 September 2020 Working Group. Request for Preliminary Assessment to follow.

What is the issue?

Currently, if a Communications Hub fails to install successfully, the installing Supply needs to send it back to the CSP. If the CSP does not find a fault with the Communications Hub, the Supplier is charged a £10 fee. It is estimated that only about 20% of Communications Hubs returned are genuinely Faulty.

What is the solution?

The current solution involves the development of a Hand-Held Terminal (HHT), also known as a Triage Tool, that the Supplier can use at their own screened off facility. This device will allow the user to send commands to an unsuccessfully installed Communications Hub, allowing for 1) a diagnostics, and if no fault found 2) Reset the Communications Hub. An alternative solution is being investigated due to the high cost of the described solution. SECAS are in discussions with the DCC to explore solution options.

Timeline

02 Sep 2020
Present to Working Group to agree Business Requirements

Modification documents

SECMP0010 Revised DCC Preliminary Assessment
11/06/2019
SECMP0010 June 2019 Working Group meeting summary
11/06/2019
SECMP0010 and SECMP0013 Joint Working Group Meeting - Final Minutes (31.10.18)
13/11/2018
SECMP0010 and SECMP0013 - Joint Working Group Meeting - Final Minutes (24.09.18)
08/10/2018
SECMP0010_DCC_ PA Final
18/07/2017
SECMP0010 - Working Group Meeting 4 - Final Minutes
16/02/2017
SECMP0010 - Working Group Meeting 3 - Final Minutes
16/02/2017
SECMP0010 - Working Group Meeting 2 - Final Minutes
16/02/2017
SECMP0010 - Working Group Meeting 1 -Final Minutes
16/02/2017
Working Group 4 - 01 Business Requirements
22/06/2016
SECMP0010 - Initial Modification Report
14/04/2016
SECMP0010 - Modification Proposal Form
14/04/2016
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