MP176 Customer Analytics Reporting

The current SEC reporting regime provides SEC Parties with an industry-wide level of reporting. This does not provide Parties with a view of their own performance, how they compare with other SEC Parties, or the ability to simply diagnose factors (Devices, Firmware, Geographic Location, Orchestration) that could be affecting their performance against key business processes.

As not all SEC Parties have the reporting capabilities to assess their own performance against these key metrics, they have a reduced ability to drive improvement within their own businesses and in their interactions with the DCC. The DCC is also less able to assist them in doing so. This results in continued poor performance, and poor data quality, which can affect any other DCC Users those Parties interact with. The inability to identify areas of concern can lead to delays in industry processes and have financial and reputational costs across all Parties.

The Proposed Solution is to mandate the DCC to provide a standardised reporting suite to its Users in a static Portable Document Format (PDF) / Comma-Separated Values (CSV) file format.

The Alternative Solution would deliver the same reporting but would deliver the data via an interactive customer portal, allowing for more dynamic analysis.

DCC
All SEC Parties

Section H ‘DCC Services’