MP154 CH Returns SLA Amendment

Smart Energy Code (SEC) Parties have raised concerns in relation to their removal and return processes and have highlighted that it is not possible to process a Communications Hub return and send Service Request 8.14.3 within five Working Days of the removal of the Communications Hub.

Concerned Parties have requested that the Service Level Agreement (SLA), be extended to 15 working days, to avoid penalty charges, and breach of the Smart Energy Code (SEC).

If this issue remains unresolved, it will lead to more SEC Parties incurring the charges, even if the responsibility is with the DCC at that point of the Communications Hub returns process. This is a text only change and extending the SLA will not impact SEC Parties negatively as any processes built on the five-day SLA will still be valid.
This was supported in an RFI that the Smart Energy Code Administrator and Secretariat (SECAS) issued where respondents noted that they have had thousands of Devices that have exceeded this returns SLA length.