MP122B 'Operational Metrics – Part 2'

Issues with transparency of reporting and relevance of the measures contained within the DCC Performance Measurement Report (PMR) have arisen. In its monthly review of the PMR, the Operations Group has found it increasingly difficult to report to the Smart Energy Code (SEC) Panel on the issues within the report.

As a result of the issues encountered, the Operational Metrics Review (OMR) was undertaken to better understand the PMR measures, consider amendments and recommendations of new performance indicators. Through workshops and User surveys, it is clear that Users want to see reporting that reflects the business processes that the DCC supports.

To realise the full set of reporting sought, changes are needed to the DCC Systems and Service Provider contracts. To ensure the reporting elements that did not require these changes could be delivered sooner, the original modification was split into two and progressed under MP122A ‘Operational Metrics’. MP122B seeks to progress the DCC System and Service Provider changes to improve reporting on several business processes as well as improve the timeliness of the PMR.