MP122A Operational Metrics

Proposer Gemma Slaney
Lead Analyst Joe Hehir
Date raised 24/03/2020
StageImplemented
Implementation date 25/02/2021 (February 2021 SEC Release)
Latest update This modification was implemented on 25 February 2021 as part of the February 2021 SEC Release. The enhanced reporting will not commence until May 2021, with reporting looking at data from April 2021.

What is the issue?

The Operations Group had found it increasingly difficult to report on the issues highlighted in the Data Communications Company's (DCC's) Performance Measurement Report (PMR). This due to the transparency of reporting and relevance of the measures contained within the PMR.

As a result, the Operations Group commissioned the Operational Metrics Review (OMR) to better understand the DCC’s Performance Measurement Report (PMR) measures, to consider amendments and recommend new reporting metrics. Through workshops and surveys of Users, it is clear that Users want to see reporting that reflects the business processes that the DCC supports, for example, Installation and Commissioning, Billing, and Prepayment top up.

What is the solution?

MP122A will facilitate the changes to the DCC Technical Operations Centre (TOC) and DCC operational processes in order to report on several new and improved metrics recommended in the Operational Metrics Review (OMR), commissioned by the Operations Group. The enhanced reporting will not commence until May 2021, with reporting looking at data from April 2021.

Who is impacted?

DCC

What SEC documents are affected?

Section A 'Definitions and Interpretation'
Section H 'DCC Services'

Timeline

24 Mar 2020
Draft Proposal raised
17 Apr 2020
Converted to Modification Proposal
14 May 2020
to
28 May 2020
DCC Preliminary Assessment
02 Jun 2020
Operations Group meeting
03 Jun 2020
Working Group meeting
12 Jun 2020
to
03 Jul 2020
Refinement Consultation
23 Jun 2020
Working Group meeting
24 Jun 2020
Working Group meeting
30 Jun 2020
Working Group meeting
08 Jul 2020
Working Group meeting
13 Aug 2020
Working Group meeting
11 Sep 2020
Modification Report approved by the Panel
14 Sep 2020
to
18 Sep 2020
23 Sep 2020
Change Board vote
07 Oct 2020
Change Board vote
27 Oct 2020
Authority decision
25 Feb 2021
Implemented

Modification documents

MP122A-B Post-decision Working Group meeting summaries
22/02/2021
MP122A Authority decision
27/10/2020
MP122A Conclusions Report v1.0
08/10/2020
MP122A DCC re-submitted Impact Assessment
02/10/2020
MP122A Modification Report Consultation responses
21/09/2020
MP122A Modification Report Consultation
14/09/2020
MP122A Modification Report v1.0 (Final)
14/09/2020
MP122 DCC Impact Assessment
04/09/2020
MP122 Business Requirements v1.3
13/07/2020
MP122 Refinement Consultation responses
06/07/2020
MP122 Refinement Consultation
12/06/2020
DCC Performance Indicators Document v1.0
12/06/2020
MP122A legal text v1.0
12/06/2020
MP122 June 2020 Working Group summary
10/06/2020
MP122 DCC Preliminary Assessment
01/06/2020
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