The 2026 SEC annual customer survey is now open, and we are inviting SEC Parties and stakeholders to share feedback on your experience of interacting with SEC services.
The survey will run until 07 August 2026.
What’s changed this year?
This year’s survey focuses on how easy it is to work with the SEC across our services, processes, and communications. Understanding where interactions are straightforward, and where effort may be higher than expected, will help us identify what’s working well, and prioritise future improvements.
Key changes include:
- Delivered in-house, removing reliance on a third-party provider
- Increased focus on customer effort and ease of interaction
- Refreshed questions covering key SEC services and activities
- Simplified structure designed to support completion and provide more meaningful insights
Why your feedback matters
Your feedback is important. Your responses help us understand overall performance, while your comments help us understand what’s working well and where improvements may be needed.
Whether your experience has been positive, challenging, or somewhere in between, we encourage you to take part and share your views.
How to provide your feedback
Please complete the SEC Annual Survey by 07 August 2026. If you encounter any issues accessing the form, please let us know by emailing SEC@seccoltd.com and we will be happy to help.