MP137 Sharing information on Defects and Issues

Proposer Ralph Baxter (Octoenergy)
Lead Analyst Elizabeth Woods
Date raised 20/07/2020
StageRefinement Process
Implementation date Not yet determined
Latest update This modification is currently on hold. SECAS and the Proposer are awaiting the outcome of the DCC Future Services Management (FSM) initial workgroup sessions in April 2024 and plan submission in May 2024.

What is the issue?

Currently, there is no approach allowing Smart Energy Code (SEC) Parties and the Data Communications Company (DCC) to share information on known issues with Devices, or their compatibility, (except Communications Hubs) except via open forums, due to the commercially sensitive information surrounding the Devices. Though some Suppliers may have information to support the resolution of some Device issues, there is no accessible means to share such information across the industry. Consequently, the lack of an industry approach to tackling issues and defects posed by Devices and Device Model Combinations (DMC) means that issue fixes are slow for the end energy consumer.

What is the solution?

The Proposed Solution is for the DCC to develop and maintain a standalone database where an issue, defect or unusual Device behaviour can be recorded. This database will be initially populated with information that has already been gathered and is being held in the DCC Service Management System (DSMS) around Communications Hub issues and fixes.
The solution will require a disclaimer on the database as per the legal advice to ensure that those who view the database do not make assumptions about Device manufacturers from the information available.

Who is impacted?

Large Suppliers
Small Suppliers
Network Operators
Other SEC Parties
DCC

What SEC documents are affected?

SEC Section H 'DCC Services'

Timeline

20 Jul 2020
Draft Proposal Raised
28 Jul 2020
Present to CSC for Initial discussion
25 Aug 2020
Present update to CSC
25 Aug 2020
Present to CSC for recommendation
11 Sep 2020
Panel converts DP to MP
04 Nov 2020
Present to Working Group for discussion
03 Mar 2021
Present solution option findings to Working Group
05 May 2021
Present to Working Group for discussion
05 Oct 2021
Present to Operations Group
25 Mar 2022
DCC Preliminary Assessment requested
27 May 2022
DCC Preliminary Assessment returned
29 Jul 2022
to
05 Aug 2022
Legal clarifications sought
07 Sep 2022
Modification discussed with Working Group

Modification documents

Annex D - MP137 Refinement Consultation responses (CLEAR)
20/12/2023
MP137 Refinement Consultation
08/11/2023
Annex C - MP137 Legal Text v0.1
06/10/2023
MP137 Modification Report v0.5
05/10/2023
Annex A - MP137 Business Requirements v0.6
05/10/2023
MP137 Working Group meeting summary - September 2022
22/09/2022
Annex B - MP137 DCC Preliminary Assessment
31/05/2022
MP137 October 2021 Working Group Summary
20/10/2021
MP137 March 2021 Working Group Summary
19/03/2021
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