SECMP0032 Prioritising Prepayment Customers in No WAN Situations
Following the receipt of the DCC Preliminary Assessment, this modification has been put on hold pending the Proposers decision on how to proceed.
What is the issue?
Under current arrangements the Proposer has indicated that in ‘no Smart Metering Wide Area Network (SM WAN)’ situations, prepayment customers may have to use Unique Transaction Reference Numbers (UTRNs) for up to three months and/or be billed by the supplier (depending on whether the tariff default on the meter reflects the agreed tariff). This will negatively impact prepayment customers’ experience due to the supplier not being able to interact with the meter through DCC Services.
What is the solution?
This Modification Proposal seeks to introduce a requirement on the DCC to prioritise pre-payment customers in no SM WAN situations and to reduce the time frame to achieve SM WAN coverage to 30 days for areas where there are pre-payment customers. This modification also seeks to introduce a mechanism for Suppliers to inform the DCC that there is a customer signed up to a pre-payment contract at a certain location.
Who is impacted?
Issue SEC0009/SECMP0032/SECMP0038 October 2018 Working Group meeting summary
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