On 21 April 2023 the Proposer notified SECAS of their wish to withdraw this modification. The Proposer noted that this is because the solution requirement is being met by the DCC outside of the Modification Process, not because the issue is no longer occurring or important to resolve for Prepayment consumers.
What is the issue?
When a consumer requests a Prepayment top up at a shop, the request is sent via the Responsible Supplier to the Data Communications Company (DCC). The DCC responds by sending an N56 Alert, which contains the Unique Transaction Reference Number (UTRN) required to process the consumer’s payment.
If the UTRN is not returned to the shop within 30 seconds of the initial request, the transaction will time out and the consumer's funds may be held by the Payment Service Provider (PSP) until a refund is processed. The DCC is aware that while the majority of Prepayment top up requests are processed and N56 Alerts returned to the Supplier within the necessary timeframe of 16 seconds, there are instances where this part of the process is taking too long.
Who is impacted?
DCC
Large Suppliers
Small Suppliers
What SEC documents are affected?
SEC Appendix AB 'Service Request Processing Document'
Timeline
09Jun2022
Draft Proposal raised
21Jun2022
Presented to Change Sub-Committee for initial comment
This is the May 2024 SEC Modifications Working Group meeting, where we will be discussing: MP235 'Enhanced Meter Data Access for Other Users' Please see the meeting documentation here:
This meeting will be held online only. The meeting agenda will be available 5 Working Days before the meeting. If you have any questions, please call us on 020 7090
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