MP097 Improving SMETS2 Meter Installs for New Connections

Proposer David Walsh
Lead Analyst SEC Change
Date raised 19/11/2019
StageImplemented
Implementation date 27 February 2020 (February 2020 SEC Release)
Latest update Change Board voted to approve this Modification under Self-Governance. The 10 day referal window closed on 5 February 2020. No referrals were received so this Modification will be implemented on 27 February 2020 (February 2020 SEC Release).

What is the issue?

The Electricity Supply Licence states in the case of New Connections (e.g. new houses) the Supplier needs to check there is Wide Area Network (WAN) before attending site to install a smart meter, using the SM WAN Coverage Database. The wording in SEC Appendix H ‘CH Handover Support Materials’ (H3.3) advises that a customer can only raise a Service Management Service Request where there is no postcode. There can be a time delay from the release of a Postcode from the Royal Mail, and the update of the Coverage Database, this can cause a response of 'no premises found' and this scenario is not covered in Appendix H.

The full Problem statement can be found here.

Does this issue affect your company? Send us your comments to SEC.change@gemserv.com

What is the solution?

The wording in SEC Appendix H ‘CH Handover Support Materials’ (H3.3) advises that a customer can only raise a Service Management Service Request where there is no postcode, the proposed solution aims to clarify that this applies where there is a partial postcode.

Who is impacted?

All Suppliers
DCC

What SEC documents are affected?

Appendix H 'CH Handover Support Materials'

Timeline

19 Nov 2019
Modification Raised
13 Dec 2019
Modification presented to Panel
16 Dec 2019
to
09 Jan 2020
Modification Report Consultation
22 Jan 2020
Change Board vote

Modification documents

MP097 MRC responses
13/01/2020
MP097 Modification Report Consultation
16/12/2019
DP097 Industry Comments
16/12/2019
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