MP097 'Improving SMETS2 Meter Installs for New Connections'

The Electricity Supply Licence states in the case of New Connections (e.g. new houses) the Supplier needs to check there is Wide Area Network (WAN) before attending site to install a smart meter, using the SM WAN Coverage Database. The wording in SEC Appendix H ‘CH Handover Support Materials’ (H3.3) advises that a customer can only raise a Service Management Service Request where there is no postcode. There can be a time delay from the release of a Postcode from the Royal Mail, and the update of the Coverage Database, this can cause a response of ‘no premises found’ and this scenario is not covered in Appendix H.

The full Problem statement can be found here.

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The wording in SEC Appendix H ‘CH Handover Support Materials’ (H3.3) advises that a customer can only raise a Service Management Service Request where there is no postcode, the proposed solution aims to clarify that this applies where there is a partial postcode.