MP121 'Commissioning non-commissioned Devices after CoS'

The DCC has a 90-day target to resolve WAN connectivity to ‘reactive install and leave’ installations. The time taken to establish WAN connectivity to ‘proactive install and leave installations is likely to be even longer. These ‘install and leave’ processes and associated obligations are included in the energy Supply Licences. In addition, the Operational Licence conditions require Suppliers to ensure their Devices can communicate with the DCC once WAN is available.
As a result of these timescales there is a risk that the Consumer will change their energy Supplier before WAN connectivity has been established. In these circumstances the gaining Supplier is not currently able to commission the installed Devices. This is because they require the Install Code to enable the installed Devices to be joined to the Home Area Network (HAN) (using Service Reference Variant (SRV)8.11), which needs to occur before the Devices can be commissioned.

The Proposed Solution includes an obligation on an installing Supplier to respond to a request by a gaining Supplier for the install code within 10 Working Days. The process would rely on email correspondence for the gaining Supplier to make the request and the installing Supplier to fulfil the obligation. SECAS currently manage an Operational Contact list for Suppliers and named contacts and escalation contacts will be added to this. There will also be a temporary relaxation of the timescales for three months before implementation to allow backlogs to be cleared.