Change of Supplier process

1

Development Stage

3

Withdrawn

Proposer

SmartestEnergy - Kieran Williams

Priority

Not determined

Lead Analyst

SEC Change

Date raised

10/04/2019

Last Updated

27/03/2025

Stage

Withdrawn

Impacted Parties

Large Suppliers, Small Suppliers

Governance

Self Governance

Latest Update

On 13 August 2019, the Proposer elected to withdraw this proposal. This was due to CoS obligations already being in the Supply Licence Conditions as well as the CoS guidance that is now available to Parties.

What is the issue?

An issue has been found following Change of Supplier (CoS) testing, in which a data change request was submitted for a Supplier to regain their meter back following testing carried out by SmartestEnergy. For reasons unknown to SmartestEnergy, the gaining Supplier in question did not action their CoS Service Requests. It was not until trying to resolve an issue with a meter manufacturer that SmartestEnergy noticed they had been receiving daily reads from a device that they were no longer the Supplier for.

With no official process or escalation point to stop receiving unwanted Alerts SmartestEnergy received a total of 234 Alerts, with roughly 78 of these messages containing readings for a customer SmartestEnergy were no longer the Supplier for.

What is the solution?

Modification Documents

Document	Category	Date	Action
DP072 – Problem Statement v0.6	Modification	13/08/2019	Download

DP072 'Change of Supplier process'

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