Unambiguous Consent

Means the explicit and informed consent of an Energy Consumer given to a User to undertake a specified action, and that consent shall not be treated as having been given explicitly unless the Energy Consumer has:
(a) of his or her own volition, communicated to the User a request for it to undertake that action; or
(b) in response to a specific request by the User for him or her to indicate consent to it undertaking that action, taken a positive step amounting to a clear communication of that consent.

« Back to Glossary Index