We are very aware of the need to deliver value for money to SEC Parties. As such, we engage SEC Parties in the annual budgeting process, to ensure we are focussing on the areas that matter to the industry. We also manage outputs and expenditure closely to budget, working to deliver efficiencies where possible, and returning any unspent budget to the DCC.
On an annual basis, we commission an independent customer satisfaction survey in order to establish the extent to which we are meeting customer needs, and at the end of each year perform a ‘look-back’ review to assess what we have achieved against what we set out to, identifying areas for focus in the coming year.