SECAS Engagement Day » FAQ Categories »

Q14) If during the SMETS1 migration i.e. 1st cohort a meter set to be migrated occurs an issue who is informed and how would this be communicated?

This is managed by the DCC Migration Control Centre (MCC) and the Early Life Support Team. They work with the end-to-supply chain and including the MSP and Energy Supplier.

Q13) How do I know whether I have one of the 4,000 Itron dormant meters, and when it will be enrolled?

The DCC has proactively engaged energy Suppliers to advise them of the eligible devices that they are responsible for and discuss the enrolment timetable. In line with the Transition and Migration Approach Document, Suppliers will also be formally notified of pending enrolment through the receipt of Configuration Update File and Dormant Meter Migration Schedule File at least 15 Working Days prior to enrolment.

Q12) The first two Itron meters to be enrolled on 5 August 2019 – how were they selected? Can Suppliers put their supply points forward to be involved in early stages of Enrolment and Adoption?

While the DCC has deemed consent on dormant meters, they work closely with energy Suppliers to ensure the full end to end process is understood in these early days. The selection of the actual installations was jointly decided by the DCC, the MSP and energy Supplier. If you have dormant meters in the current DMC that is being enrolled, you have the option to put forward a list of priority MPxNs. If you wish to discuss this with the DCC, please contact Enrolment.adoption@smartdcc.co.uk.

Q11) Do we know when the last eligible DMC will make it on to the Eligible Products Combination List for Initial Operating Capability?

Following the BEIS SMETS1 Industry Day on 5 September 2019, the DCC took an action to update the Joint Industry Plan with regards to the forecast DMC readiness dates. The DCC is working on a Change Request, and its anticipated that BEIS will publish the Change Request consultation to industry in late September.

Q10) Credit arrangements: have rules in other gas/electricity codes been looked at to see whether better rules exist already? Could an all codes review be an option?

SECAS has initiated a cross-code review of Credit Cover arrangements and will communicate progress via the SECAS newsletter.

Q9) What are the Panel’s thoughts on current consumer engagement? Are there any plans from BEIS/SECAS to drive consumer engagement to support Suppliers rollout plans?

We have identified that Consumer Engagement is a hot topic for Suppliers and have engaged Smart Energy GB to provide insight and guidance at our upcoming Spotlight on the SEC event on 12 September, and in future newsletters. In terms of whether the Panel play a broader role in consumer engagement, we will discuss this as part of our upcoming Strategic Planning.

Q8) Do you feel Suppliers get good value for money and how would you advise this is measured?

We are very aware of the need to deliver value for money to SEC Parties. As such, we engage SEC Parties in the annual budgeting process, to ensure we are focussing on the areas that matter to the industry. We also manage outputs and expenditure closely to budget, working to deliver efficiencies where possible, and returning any unspent budget to the DCC.

On an annual basis, we commission an independent customer satisfaction survey in order to establish the extent to which we are meeting customer needs, and at the end of each year perform a ‘look-back’ review to assess what we have achieved against what we set out to, identifying areas for focus in the coming year.

Q7) Is the SEC thinking further ahead to future ‘strategic’ changes in the industry, e.g. demand-side response, flexibility, Electric Vehicle charging and storage?

We are in the process of preparing a strategic plan and roadmap for the SEC, which considers these areas, and will share this with SEC Parties once completed.

Q6) Given the new smart meters will be able to gather information, for example show a consumer’s peak usage time, would this be viewed as a personal data breach?

Suppliers have a condition in their license (SLC 47), introduced through the Data Access and Privacy Framework, that prevents them from accessing smart meter data for periods of less than a day (e.g. half-hourly data) without providing notice to the customer of the purpose that they may use this data and receiving explicit consent to the data being obtained for those purposes. SLC 47.10 also sets out restrictions on the use of consumption data which must be adhered to. The customer has the right to withdraw their consent to accessing consumption data relating to a period of less than one month at any time. Suppliers are also required to notify customers of how they use and process their data in a Privacy Notice, that is normally available on their website.

Q5) G3.20 continues to be an issue for Suppliers – current SEC obligations and licence conditions put MAPs in a position of power. Is this being addressed?

The SEC obligations in G3.17 to G3.20 are mitigations for identified security risks, considered necessary by the Security Sub-Committee (SSC). The SSC has provided suggested contractual wording here, which is deemed suitable for Suppliers to meet the requirements of G3.17 – G3.20. The wording was originally developed with SSC members comprising Large and Small Supplier Representatives, the User CIO and the Community of Meter Asset Providers (CMAP) and has been generally accepted by all parties. The arrangements well established for installed Devices.

The SSC is aware of some isolated issues experienced with inherited Devices and the SSC has liaised with MAPs in relation to this.

The SSC Chair and TABASC Chair will be attending the next CMAP meeting to discuss any remaining problems to ensure that arrangements continue to be suitable for G3.17 – G3.20.
Both SECAS and the SSC continue to work with Suppliers on an ad-hoc basis where concerns are raised with compliance to G3.17 – G3.20.

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