SECMP 0028: Prioritising Service Requests

Date raised 16/12/2016 Modifications Path Path 2 – Authority Determination
Current stage Refinement Process Overall status On Hold
Refinement? Yes Urgent modification? No
Proposer name Andy Knowles Proposer's organisation Utilita Energy


This Modification Proposal seeks to introduce Service Request prioritisation with the rationale that some Service Requests are fundamental to the customer experience of the market and should take priority over other, non-critical Service Requests.

Proposed implementation timetable

Modification Proposal raised: 16 December 2016

Panel considers Initial Modification Report: 13 January 2017

Note: This Modification has been put on hold

Implementation date



  • Modification Proposal Raised
  • Initial Modification Report
  • Refinement Process
  • Modification Report
  • Change Board Vote
  • Modification Decision
SECMP0028 - Modification Proposal Form v1.0
SECMP0028 - Initial Modification Report v1.0
SECMP0028_WG_01_2802 - Meeting Headlines
SECMP0028_WG_02_1010 - Final Meeting Headlines v1.0
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