DP072 Change of Supplier process

An issue has been found following Change of Supplier (CoS) testing, in which a data change request was submitted for a Supplier to regain their meter back following testing carried out by SmartestEnergy. For reasons unknown to SmartestEnergy, the gaining Supplier in question did not action their CoS Service Requests. It was not until trying to resolve an issue with a meter manufacturer that SmartestEnergy noticed they had been receiving daily reads from a device that they were no longer the Supplier for.

With no official process or escalation point to stop receiving unwanted Alerts SmartestEnergy received a total of 234 Alerts, with roughly 78 of these messages containing readings for a customer SmartestEnergy were no longer the Supplier for.

Large Suppliers
Small Suppliers