SECMP0053 Amend Target Response Times for Service Requests Critical to Installation and Commissioning Processes

Proposer Paul Saker
Lead Analyst Harry Jones
Date raised 26/04/2018
StageRefinement Process
Implementation date Unknown
Latest update An Impact Assessment for this Modification has been requested from DCC, we are currently awaiting their response.

What is the issue?

Target Response Times are the target duration for the round-trip journeys for Service Requests and are set to either 30 seconds or 24 hours, depending on how time-critical they are. Through development of installation and commissioning processes it has been identified that some of the Target Response Times set out in Smart Energy Code (SEC) are not appropriate.

What is the solution?

The proposed solution is to amend Target Response Times where they need to be processed as part of the installation and commissioning of a smart meter. This will change the targets of time critical Service Requests set at 24 hours to 30 seconds and revise any targets for identified Service Requests which are currently taking longer than 30 seconds to accurately reflect the current delivery of these responses.

Who is impacted?

Small Suppliers
Large Suppliers

What SEC documents are affected?

SEC Appendix E 'DCC User Interface Services Schedule'

Modification documents

SECMP0053 Refinement Consultation responses
SECMP0053 Refinement Consultation
SECMP0053 Preliminary Assessment
SECMP0053 Business Requirements
SECMP0053 Initial Modification Report
SECMP0053 Proposal Form
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