SECMP0053 Amend Target Response Times for Service Requests Critical to Installation and Commissioning Processes

Proposer Paul Saker
Lead Analyst Harry Jones
Date raised 26/04/2018
StageReport Phase
Implementation date Unknown
Latest update The Modification Report was issued to Panel on 11 October 2019. The Modification Report Consultation will be sent out on 14 October 2019.

What is the issue?

Target Response Times are the target duration for the round-trip journeys for Service Requests and are set to either 30 seconds or 24 hours, depending on how time-critical they are. Through development of installation and commissioning processes it has been identified that some of the Target Response Times set out in Smart Energy Code (SEC) are not appropriate.

What is the solution?

The proposed solution is to amend Target Response Times where they need to be processed as part of the installation and commissioning of a smart meter. This will change the targets of time critical Service Requests set at 24 hours to 30 seconds and revise any targets for identified Service Requests which are currently taking longer than 30 seconds to accurately reflect the current delivery of these responses.

Who is impacted?

Small Suppliers
Large Suppliers
Electricity Network Parties
Gas Network Parties
DCC

What SEC documents are affected?

SEC Appendix E 'DCC User Interface Services Schedule'

Modification documents

SECMP0053 Modification Report Consultation
14/10/2019
SECMP0053 Refinement Consultation responses
09/07/2019
SECMP0053 Refinement Consultation
17/06/2019
SECMP0053 Preliminary Assessment
14/05/2019
SECMP0053 Business Requirements
14/05/2019
SECMP0053 Initial Modification Report
16/05/2018
SECMP0053 Proposal Form
27/04/2018
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