Smart DCC consultation on customer engagement

6 December 2018

On 3 December the DCC launched a consultation on how customers view their engagement with the organisation. It sets out ideas and seeks views as to how engagement can be improved, so that customers have a greater influence on decision-making in Smart DCC. You can find the consultation here.

The consultation looks in particular at:

  • Principles of engagement;
  • Proposed engagement initiatives from the DCC;
  • Engagement around cost and price control;
  • Having a range of engagement channels and how these would best work.

The consultation closes on 31 January 2019 and a formal response will be issued in March 2019. Responses should be sent to the following email address:

The DCC is also offering the opportunity to give views through a face to face meeting or a phone call. Anyone wanting to use this route initially email the above address for arrangements to be made.